Volusion Review - Feature Packed eCommerce Solution

Volusion Review - Feature Packed eCommerce Solution

Tony Cooper  
 
4.5
 
Volusion E-commerce review
Volusion Templates
Volusion Homepage
Volusion Dashboard
Volusion Logo
Last Updated
October 21, 2016
Company Name
Volusion Inc
Year Established
1999
Free Trial
14 Day Free Trial
Support Options
  • Email
  • FAQ
  • Livechat
  • Telephone
Websites Powered
40,000
Support Telephone (UK)
0800 520 0301
Pricing
  • Mini £10.80 Per Month
  • Plus £22.80 Per Month
  • Plus £58.80 Per Month
  • Premium £106.80 Per Month

User Interface

Change Templates
Yes

Promotion Platforms

Social Media
Facebook

Processing Fees

Transaction Fees
2.9%

Volusion eCommerce Website Builder Overview

Volusion was established in 1999 and with almost 17 years eCommerce development experience under their belt you would expect them to be good at what they do. With a massive seven year head start on Bigcommerce, five on Shopify and a following wind they should be the clear market leader.

Interestingly the earliest recorded entry for the Volusion.com website on archive.org is April 6th 2004

The fact that they are not lies in growing pains from implementing a massive data network capable of hosting a customer client base which is now well over 40,000 stores and also due to bandwidth pricing strategies that have been less than transparent.

Volusion v Shopify v Bigcommerce

The move away from Rackspace hosting in 2010 hurt the company badly and resulted in numerous customer outages.

Rackspace really know their stuff when it comes to hosting and having been a customer for over eight years I can testify that their support is awesome and the product superb. However it comes at a price and that is why Volusion decided to part company.

Having overcome those difficulties the company now has over 450+ employees and has processed $21 billion in merchant sales since they began trading.

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Kevin has been described as an eCommerce “visionary” and there can be no doubt that he has produced one of the best featured eCommerce platforms on the market. Check out his Linkedin page and you will see that Volusion is a very forward thinking company. Recently they launched “Mozu” which is a high end cloud based enterprise eCommerce solution to cater for the higher end of the market.

Volusion is often touted as the eCommerce platform that caters for the mid range eCommerce store market but why does it trail behind Shopify and Bigcommerce in percentage market share?

They should be leading the race and by a distance.

Summary Of Features

On the face of it Volusion looks like the internet retailers dream choice of eCommerce software platform. It has almost every feature you could possibly want to run your online store including an inbuilt affiliate program.

There are plenty of beautiful template designs for you to choose from and managing products is a breeze. You can create product listings with images and videos and inventory management is also included.

There are excellent marketing features – SEO and Social media marketing are not just afterthoughts here and the “daily deal” feature is a winner.

One of the features most overlooked by automated eCommerce website builders is the ability to be able to edit the Heading tag and place paragraph text on the page to “beef it up” so that you don't just have images on the page.

Don't take that last sentence lightly because I've experienced first hand how Google can penalise your site for thin content no matter how good you think it looks and text added in any measure is a massive plus where SEO is concerned.

That's all taken care of with Volusion and you are able to write your own page descriptions and enter custom meta descriptions and keywords.

Email marketing can be administered from the control panel and so you don't need an add on or plug-in for that (although Aweber has a plug-in) and the Android and Smartwatch Apps make it easier than ever to process orders and view real time sales whilst on the go.

Recurring transactions are supported (something that Shopify does not currently offer). Point of sale is supported and Amazon and Ebay integrations are also an integral part of the Volusion package.

Everything you need to run a successful online business is all present and correct.

Customer Support

Volusion Forums

When you are relying on one company to support your online business then you need to know that they are on the ball.

The massive advantage of dealing with an “all in one” provider is that they get to deal with all the headaches (server problems, software incompatibility, software versions not updated) and you get to just make one phone call, or support ticket or live chat.

That is the big drawback of open source solutions (Magento, Woo Commerce), trying to figure out if it is your hosting company that is running an unsupported version of PHP or your software that hasn't kept pace with PHP versions can end up in a never ending loop argument.

When I tested the Volusion live chat support for response time it was about a minute which no one can quibble with.

There are nine videos which will walk you through getting to know your Volusion account through setting up inventory and how to set up tax and shipping.

The section on Abandoned Carts and how to save sales by sending order retention emails particularly caught my eye but when I examined further, the sections on Social Media marketing and their “crash courses” were woefully out of date.

There is a lot of effort being put into the eCommerce blog and weekly posts are a regular feature.

The support forum is “currently suspended” and that is a big red flag. Any business that has its entire operation online and can't find a forum solution after 17 years in business is in trouble.

Both Shopify and Bigcommerce have thriving user communities.

Apps And Tools

There is an App marketplace with add on tools like “mail-chimp” and “shopgate” but there is nothing innovative here. We are moving away from having everything “integrated” to having add ons connected through an API.

This means an eCommerce company like Volusion can focus on what they are good at (building shopping carts) and leave the development of other functions to specialists (affiliate programs, accounting integration etc.).

Themes And Templates

There are 81 templates to choose from of which 23 are responsive. Of these 23, 6 are free and the other 17 cost £575 +VAT (£690) to purchase. That compares with the most expensive at Shopify at $180 and Bigcommerce at $170. Clearly there needs to be some thought put into the thinking behind such a pricing strategy because Volusion's competitors are vastly cheaper and of comparable if not superior quality.

Volusion Templates

Hosting

Volusion scores a massive win over its rivals with “unlimited” storage on all its plans. It then destroys that advantage by making an additional charge for bandwidth over and above your allotted allocation.

The bandwidth restriction starts at 1GB for the Mini plan, 3GB for Plus, 10GB for Pro and 35GB for Premium.

The bandwidth overage charge is not stated publicly and if you go over the limit then you'll incur an additional charge. You can see this charge in your control panel.

Both Shopify and Bigcommerce have unlimited bandwidth provision.

Whilst bandwidth may not be a concern at the beginning of your enterprise if your shop grows and becomes a success then you'll be on the Pro plan in no time at all.

Volusion are behind the times. Using the latest hosting technology (Content delivery networks, proxy servers, multiple data centres in different world locations etc.) the overall traffic load can be shared equally and this is why their competitors can and do offer unlimited bandwidth.

You'll also need to purchase an SSL certificate at a cost of $89. The charge is made because unlike its competitors Volusion attaches the SSL certificate to your domain name so that all the payment processing happens on your domain. This is a good thing although it's not needed for new start ups.

Shopify and Bigcommerce use a shared SSL certificate which means that payment processing is redirected to the shared server. It's a minor point but processing on your own server is a much more professional presentation method.

You can upgrade to a dedicated SSL on Shopify Plus and Bigcommerce Plus and Enterprise plans and this is how Volusion should do it.

Payment Processing Fees

No transaction charges were one of Volusions big selling points but again their rivals have caught up with them and this is becoming an industry standard feature.

Volusion supports nearly 40 payment gateways but UK users are limited in their choice. Sage-pay, World-pay and Authorize.net are probably your main choices but no Cardstream or Nochex support.

Pricing

Volusion Pricing

Summary

Volusion may once have been the shopping cart of choice for mainstream eCommerce but it is living on past glories.

The bandwidth restrictions won't affect anyone who has little traffic to speak of but for those building a serious business the bandwidth overage charges are a major concern. This is a bottom of the barrel marketing ploy and should be discontinued immediately.

The astronomical template pricing needs looking at because £690 is too much when compared to its competitors. Its too much anyway for a template, you should get a custom graphic design for that price.

The closed forum tells me that Volusion is not serious about supporting its customer base and the out of date blogs and guides are also cause for concern.

Building features like affiliate programs and email marketing may have been the way to go but today it makes much more sense to provide integration to partner with “best of breed” third party solutions.

Building an affiliate program or designing an email marketing solution is a job for an entire company on its own.

What could be the mainstream eCommerce solution of choice is spoiled by poor pricing decisions, lack of support for third party integrations, outdated guides and a forum they can't find a solution for.

Take a look at my Shopify Review or Bigcommerce Review for a solid mainstream alternative.

Update 19/10/2016 Volusion Sells Mozu

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Editor reviews

1 reviews

Overall rating 
 
4.5
Ease Of Use 
 
8.0  (1)
Design Flexibility 
 
5.0  (1)
Template Design 
 
1.0  (1)
Responsive Themes 
 
5.0  (1)
SEO 
 
6.0  (1)
Payment Processing 
 
3.0  (1)
Transaction Fees 
 
10.0  (1)
App Availablity & Features 
 
2.0  (1)
Hosting 
 
2.0  (1)
Support 
 
3.0  (1)
(Updated: April 09, 2016)
Overall rating 
 
4.5
Ease Of Use 
 
8.0
Design Flexibility 
 
5.0
Template Design 
 
1.0
Responsive Themes 
 
5.0
SEO 
 
6.0
Payment Processing 
 
3.0
Transaction Fees 
 
10.0
App Availablity & Features 
 
2.0
Hosting 
 
2.0
Support 
 
3.0

Volusion Review

Volusion may be feature packed but what good are loads of features when you can't get support for them? A Forum to provide user support is one of the most basic support options available to a company like Volusion and that it is missing whilst they try to find a solution speaks volumes.

Outdated guides and blogs are a major turn off and the bandwidth overage charges are a relic from the past that they should have got rid of a long time ago.

Template charges at £690 are ridiculously high and the lack of support for payment gateways is bad news for UK users. Plugins for Cardstream, NoChex and others should have been developed a long time ago.

Much better options are available with more reasonable pricing and better third party integration.



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