As your business grows you end up being further and further away from your customers. You end up with back office teams (like programmers, admin, accounts etc) who forget who they are doing it all for.
The best way to connect to your customers is to actually help them.
So at least every year all the team have to work on customer support and today is my turn!
I take a few calls and spend the day learning what’s working right and more importantly what’s going wrong with the business.
I am amazed, humbled and inspired from my time with the customer support team and I would recommend it to any business owner.
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Antony Chesworth is an UK based entrepreneur and the CEO and founder of EKM.com which allows anyone to create their own successful online shop.
Antony's channel shows a behind the scenes look at what its like to be an entrepreneur and successful business man and also offers his thoughts, advice and opinions on a variety of topics effecting business owners today.
Antony is an ecommerce expert and is known as the Millionaire Maker due to his company helping some 40,000 people create their own successful online ecommerce websites and many thousands becoming millionaires in their own right.
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